We have a clear reimbursement policy at our tech support company. If the issue is not solved in accordance with the terms and conditions, we will refund the amount. Call us for refund in 30 days. We can solve your problem free of charge during this time. If that doesn’t work, we’re going to pay back. Mark you, if a third party software, product or application with product key or activation key has been purchased by the customer; money will not be reimbursed.